BANK OF KHYBER JOBS 2022

BANK OF KHYBER JOBS

The Bank of Khyber is seeking applications from highly
qualified, skilled and experienced candidates for filling the following vacant
positions.

APPLY ONLINE

Job details

S.NO

Position

Location

Qualification

Experience

1

Head- Alternate
Delivery Channels Division

Islamabad

Bachelor’s
Degree
From HEC
Recognized University Or Any Reputable Foreign University

Total Of Ten (10)
Years’ Experience In Banking Field From Which Minimum

Eight (08) Years In
Handling Alternate Delivery Channels Division

2

Head- Card Production
Department

Islamabad

Bachelor’s
Degree
From HEC
Recognized University Or Any Reputable Foreign University

Total Of Eight (08)
Years’ Experience In Banking Field From Which Minimum

Five (05) Years In
Handling Card Production Department

3

Head- Call Center
Department

Islamabad

Bachelor’s
Degree
From HEC
Recognized University Or Any Reputable Foreign University

Total Of Five (05)
Years’ Experience In Banking Field From Which Minimum

Three (03) Years In
Handling Call Center Department

4

Head- Call Center
Quality Assurance Department

Islamabad

Bachelor’s
Degree
From HEC
Recognized University Or Any Reputable Foreign University

Total Of Five (05)
Years’ Experience In Banking Field From Which Minimum

Three (03) Years In
Handling Call Center Quality Assurance Department

5

Head- Call Center Unit

Islamabad

Bachelor’s
Degree
From HEC
Recognized University Or Any Reputable Foreign University

Total Of Four (04)
Years’ Experience In Banking Field From Which Minimum

Two (02) Years In
Handling Call Center

6

Phone Banking Officer-
Call Center Unit

Islamabad

Bachelor’s
Degree
From HEC
Recognized University Or Any Reputable Foreign University

One (01) Year
Experience Of Handling Call Center In a Bank

 
Employer details

Company Name

 

Bank of Khyber

Sector

Government of KPK

Job Category

Government  Regular

Job Type

Full Time

No Of Positions

(S.NO 1 to 5) 01 each

(S.NO 6)        30

Salary

Depends on qualification skills
and experience

Working Hours

8 Hour Daily

Job Roles & Responsibilities

As per designation

Job Location

Islamabad

Gender

Male & Female

Apply Before

19-Jun-22

Contact  Number

021-111265265

Website

www.bok.com.pk

 

TA & DA

NA

Application Processing  Fee

NIL

Selection Criteria

Interview
Of Shortlisted Candidates

Job Source

Newspaper

 

Remarks

·        
In case of degree obtained
from a foreign university, equivalency certificate issued from HEC must be
submitted by the candidates at the time of interview to validate that they possess
the required level education.

·        
Right person will be
offered with Market based salary commensurate with experience and
qualification.

·        
Management reserves
the right to select or reject any application in all respects.

·        
We are equal
opportunity organization so; Female candidates are highly encouraged to apply
for all positions.

·        
Candidates with special
needs are also encouraged to apply.

·        
All appointments will
be made on strict merit.

 

STEPS FOR
APPLICATION

 

1.
The candidates applying for different vacancies at the Bank of Khyber will go
through a number of steps for preparation of CV.
2. Begin your CV with Personal information, following your addresses. Ensure
your contact details are up to date.
3. Next give details of University, College you attended, your qualification
and grades.
4. Work experience; includes full details of your employers, dates of
employment, Job titles, Grade, Gross Salary, Job location.
5. Provide complete details in The PREFERENCES SECTION.
6. Do not forget to upload your CV
7.View the Job openings available.


 To Apply

 CLICK HERE

JOB RESPONSIBILITIES

S.NO 1:
HEAD – ALTERNATE
DELIVERY CHANNELS DIVISION

  • ·        
    Excellent
    interactive skills with a high level of business acumen.
  • ·        
    Understanding
    of banking industry & emerging trends in digital world.
  • ·        
    Strong
    team leadership and communication skills
  • ·        
    proven
    project management skills and experience
    managing call center operations.
  • ·        
    SMS
    campaign management for all regulatory, security and promotional campaigns
    of the bank
  • ·        
    Preparing
    budget and tracking performance.
  • ·        
    Managing
    card production & related tasks
  • ·        
    ATM
    management for cash replenishment & uptime along with procurement &
    vendor management.
  • ·        
    Managing
    strategic alliance for bank’s adcs
  • ·        
    Monitoring
    all key business applications related to alternate delivery channel
    services.
  • ·        
    Reviewing
    and finalizing slas with the vendor’s and functional stake holders
  • ·        
    Strategic
    planning for optimum profitability
  • ·        
    Ensuring
    resolution of customer complaint as per bank’s defined turnaround time
  • ·        
    Analyzing
    impact of channel cost for each product and customer segment.
  • ·        
    Adhere
    strictly to information security policy of the Bank
    .

 

S.NO 2:
 HEAD – CARD PRODUCTION DEPARTMENT

 

  •          Knowledge of rules, regulations, policies and procedures of
    banking sector.
  •          Understanding of banking industry & emerging trends in
    digital world.
  •          Controlling all working groups concerning card production
    operations, reporting & mail management.
  •          Supervising the performance of card center staff, and distribution
    of tasks among the staff.
  •          Ensuring implementation in accordance to the work level standards
    and organizational policies.
  •          Preparing daily, weekly & monthly statistical data sheet for
    all the unit activities.
  •          Designing, documenting and implementing all the card center
    business procedures including the card printing, enveloping and delivery in
    adequate manners.
  •          Stock management (Handling the card center materials stock) and
    provide the logistics and purchasing department With the needed materials.
  •          Maintaining stock levels of blank card stock, personalized card
    with high security manner.
  •          Making sure that process from receiving blank card until card
    delivered to real cardholder is in compliance to security processes.
  •          Resolving cardholder problems, queries and complaints.

 
S.NO 3     

    HEAD- CALL CENTER DEPARTMENT
 

  •          Knowledge of rules,
    regulations, policies and procedures of banking sector.
  •          Leadership &
    strong communication skills.
  •          Working with managers
    to clearly identify and define their responsibilities & goals to ensure
    effective and efficient operation of call Centre.
  •          Staff performance
    review, identification of training needs and planning training session.
  •          Undertaking regular
    team meetings, counseling, coaching sessions for all direct reports &
    conducting regular performance appraisals etc.
  •          Daily performance
    evaluation of calls for speed, efficiency & quality.
  •          Developing a focus on
    customer satisfaction and customer centricity via introduction of quality
    assurance and customer surveys and mystery shopping programs.
  •          Monitoring random
    calls in order to improve quality, to 
    track operative performance and minimize errors.
  •          Ensuring appropriate
    responses to customer’s requests, queries & complaints within timeframes
    and service levels.
  •          Reviewing procedures
    to ensure efficiency of voice & virtual operations.

S.NO 4 

     HEAD – CALL CENTRE QUALITY ASSURANCE
DEPARTMENT
 

  •          Knowledge of rules, regulations,
    policies and procedures of banking sector.
  •          Excellent verbal,
    written and interpersonal communication skills.
  •          Working with managers
    to ensure effective and efficient operation of the vice & virtual.
  •          Staff performance
    review, identification of training needs and planning training session.
  •          Undertaking regular
    team meetings, counseling, coaching sessions for phone banking officers daily
    performance evaluation of calls for speed, efficiency & quality
  •          Developing a focus on
    customer satisfaction via introduction of quality assurance and customer
    surveys and mystery shopping programs.
  •          Monitoring random
    calls in order to improve quality, to track operative performance and minimize
    errors.
  •          Ensuring appropriate
    responses to customer’s requests, queries & complaints within timeframes
    and service levels.
  •          Reviewing procedures
    to ensure efficiency of call Centre operations.

 
S.NO 5

    HEAD – CALL CENTRE UNIT

  •          Knowledge of rules, regulations, policies and
    procedures of banking sector.
  •          Leadership & strong communication skills.
  •          Working with managers to clearly identify and
    define their responsibilities & goals to ensure effective and efficient
    operation of the call Centre.
  •          Staff performance review, identification of
    training needs and planning training session.
  •          Undertaking regular team meetings, counseling,
    coaching sessions for all phone banking officers.
  •          Daily performance evaluation of calls for
    speed, efficiency & quality.
  •          Monitoring random calls in order to improve quality,
    to track operative performance and minimize errors.
  •          Ensuring appropriate responses to customer’s
    requests, queries & complaints within timeframes and service levels.
  •          Manage staff requirements in the shifts.

S.NO 6   

     PHONE BANKING OFFICER
– CALL CENTRE UNIT

  •          Excellent
    problem-solving, time management & communication skills.
  •          Answering calls in
    order to handle customer inquiries and route calls to appropriate resource
    stations.
  •          Listening carefully
    and Resolving customer complaints and update follow-up with customers where
    necessary.
  •          Providing necessary service
    and product information to the customers.
  •          Working in shifts as
    per call influx & bank requirement.
  •          Timely activation
    & blocking of cards, i-net, ussd & other services.
  •          Managing work time
    occupancy on a call/task including acw, hold, break.
  •          Timely report of
    issues and concerns to supervisor.

BANK OF KHYBER JOBS 2022
BANK OF KHYBER JOBS 2022



Leave a Comment