BANK OF KHYBER JOBS

The Bank of Khyber is seeking applications from highly
qualified, skilled and experienced candidates for filling the following vacant
positions.

APPLY ONLINE

Job details

S.NO	Position	Location	Qualification	Experience
1	Head- Alternate Delivery Channels Division	Islamabad	Bachelor’s Degree From HEC Recognized University Or Any Reputable Foreign University	Total Of Ten (10) Years’ Experience In Banking Field From Which Minimum Eight (08) Years In Handling Alternate Delivery Channels Division
2	Head- Card Production Department	Islamabad	Bachelor’s Degree From HEC Recognized University Or Any Reputable Foreign University	Total Of Eight (08) Years’ Experience In Banking Field From Which Minimum Five (05) Years In Handling Card Production Department
3	Head- Call Center Department	Islamabad	Bachelor’s Degree From HEC Recognized University Or Any Reputable Foreign University	Total Of Five (05) Years’ Experience In Banking Field From Which Minimum Three (03) Years In Handling Call Center Department
4	Head- Call Center Quality Assurance Department	Islamabad	Bachelor’s Degree From HEC Recognized University Or Any Reputable Foreign University	Total Of Five (05) Years’ Experience In Banking Field From Which Minimum Three (03) Years In Handling Call Center Quality Assurance Department
5	Head- Call Center Unit	Islamabad	Bachelor’s Degree From HEC Recognized University Or Any Reputable Foreign University	Total Of Four (04) Years’ Experience In Banking Field From Which Minimum Two (02) Years In Handling Call Center
6	Phone Banking Officer- Call Center Unit	Islamabad	Bachelor’s Degree From HEC Recognized University Or Any Reputable Foreign University	One (01) Year Experience Of Handling Call Center In a Bank

 
Employer details

Company Name	Bank of Khyber
Sector	Government of KPK
Job Category	Government  Regular
Job Type	Full Time
No Of Positions	(S.NO 1 to 5) 01 each (S.NO 6)        30
Salary	Depends on qualification skills and experience
Working Hours	8 Hour Daily
Job Roles & Responsibilities	As per designation
Job Location	Islamabad
Gender	Male & Female
Apply Before	19-Jun-22
Contact  Number	021-111265265
Website	www.bok.com.pk
TA & DA	NA
Application Processing  Fee	NIL
Selection Criteria	Interview Of Shortlisted Candidates
Job Source	Newspaper

 

Remarks

·        
In case of degree obtained
from a foreign university, equivalency certificate issued from HEC must be
submitted by the candidates at the time of interview to validate that they possess
the required level education.

·        
Right person will be
offered with Market based salary commensurate with experience and
qualification.

·        
Management reserves
the right to select or reject any application in all respects.

·        
We are equal
opportunity organization so; Female candidates are highly encouraged to apply
for all positions.

·        
Candidates with special
needs are also encouraged to apply.

·        
All appointments will
be made on strict merit.

 

STEPS FOR
APPLICATION

 

1.
The candidates applying for different vacancies at the Bank of Khyber will go
through a number of steps for preparation of CV.
2. Begin your CV with Personal information, following your addresses. Ensure
your contact details are up to date.
3. Next give details of University, College you attended, your qualification
and grades.
4. Work experience; includes full details of your employers, dates of
employment, Job titles, Grade, Gross Salary, Job location.
5. Provide complete details in The PREFERENCES SECTION.
6. Do not forget to upload your CV
7.View the Job openings available.

 To Apply

 CLICK HERE

JOB RESPONSIBILITIES

S.NO 1: HEAD – ALTERNATE DELIVERY CHANNELS DIVISION ·         Excellent interactive skills with a high level of business acumen. ·         Understanding of banking industry & emerging trends in digital world. ·         Strong team leadership and communication skills ·         proven project management skills and experience managing call center operations. ·         SMS campaign management for all regulatory, security and promotional campaigns of the bank ·         Preparing budget and tracking performance. ·         Managing card production & related tasks ·         ATM management for cash replenishment & uptime along with procurement & vendor management. ·         Managing strategic alliance for bank’s adcs ·         Monitoring all key business applications related to alternate delivery channel services. ·         Reviewing and finalizing slas with the vendor’s and functional stake holders ·         Strategic planning for optimum profitability ·         Ensuring resolution of customer complaint as per bank’s defined turnaround time ·         Analyzing impact of channel cost for each product and customer segment. ·         Adhere strictly to information security policy of the Bank.

 

S.NO 2:  HEAD – CARD PRODUCTION DEPARTMENT

 

•          Knowledge of rules, regulations, policies and procedures of
  banking sector.
  
•          Understanding of banking industry & emerging trends in
  digital world.
  
•          Controlling all working groups concerning card production
  operations, reporting & mail management.
  
•          Supervising the performance of card center staff, and distribution
  of tasks among the staff.
  
•          Ensuring implementation in accordance to the work level standards
  and organizational policies.
  
•          Preparing daily, weekly & monthly statistical data sheet for
  all the unit activities.
  
•          Designing, documenting and implementing all the card center
  business procedures including the card printing, enveloping and delivery in
  adequate manners.
  
•          Stock management (Handling the card center materials stock) and
  provide the logistics and purchasing department With the needed materials.
  
•          Maintaining stock levels of blank card stock, personalized card
  with high security manner.
  
•          Making sure that process from receiving blank card until card
  delivered to real cardholder is in compliance to security processes.
  
•          Resolving cardholder problems, queries and complaints.
  

 
S.NO 3     

    HEAD- CALL CENTER DEPARTMENT
 

•          Knowledge of rules,
  regulations, policies and procedures of banking sector.
  
•          Leadership &
  strong communication skills.
  
•          Working with managers
  to clearly identify and define their responsibilities & goals to ensure
  effective and efficient operation of call Centre.
  
•          Staff performance
  review, identification of training needs and planning training session.
  
•          Undertaking regular
  team meetings, counseling, coaching sessions for all direct reports &
  conducting regular performance appraisals etc.
  
•          Daily performance
  evaluation of calls for speed, efficiency & quality.
  
•          Developing a focus on
  customer satisfaction and customer centricity via introduction of quality
  assurance and customer surveys and mystery shopping programs.
  
•          Monitoring random
  calls in order to improve quality, to 
  track operative performance and minimize errors.
  
•          Ensuring appropriate
  responses to customer’s requests, queries & complaints within timeframes
  and service levels.
  
•          Reviewing procedures
  to ensure efficiency of voice & virtual operations.
  

S.NO 4 

     HEAD – CALL CENTRE QUALITY ASSURANCE
DEPARTMENT
 

•          Knowledge of rules, regulations,
  policies and procedures of banking sector.
  
•          Excellent verbal,
  written and interpersonal communication skills.
  
•          Working with managers
  to ensure effective and efficient operation of the vice & virtual.
  
•          Staff performance
  review, identification of training needs and planning training session.
  
•          Undertaking regular
  team meetings, counseling, coaching sessions for phone banking officers daily
  performance evaluation of calls for speed, efficiency & quality
  
•          Developing a focus on
  customer satisfaction via introduction of quality assurance and customer
  surveys and mystery shopping programs.
  
•          Monitoring random
  calls in order to improve quality, to track operative performance and minimize
  errors.
  
•          Ensuring appropriate
  responses to customer’s requests, queries & complaints within timeframes
  and service levels.
  
•          Reviewing procedures
  to ensure efficiency of call Centre operations.
  

 
S.NO 5

    HEAD – CALL CENTRE UNIT

•          Knowledge of rules, regulations, policies and
  procedures of banking sector.
  
•          Leadership & strong communication skills.
  
•          Working with managers to clearly identify and
  define their responsibilities & goals to ensure effective and efficient
  operation of the call Centre.
  
•          Staff performance review, identification of
  training needs and planning training session.
  
•          Undertaking regular team meetings, counseling,
  coaching sessions for all phone banking officers.
  
•          Daily performance evaluation of calls for
  speed, efficiency & quality.
  
•          Monitoring random calls in order to improve quality,
  to track operative performance and minimize errors.
  
•          Ensuring appropriate responses to customer’s
  requests, queries & complaints within timeframes and service levels.
  
•          Manage staff requirements in the shifts.
  

S.NO 6   

     PHONE BANKING OFFICER
– CALL CENTRE UNIT

•          Excellent
  problem-solving, time management & communication skills.
  
•          Answering calls in
  order to handle customer inquiries and route calls to appropriate resource
  stations.
  
•          Listening carefully
  and Resolving customer complaints and update follow-up with customers where
  necessary.
  
•          Providing necessary service
  and product information to the customers.
  
•          Working in shifts as
  per call influx & bank requirement.
  
•          Timely activation
  & blocking of cards, i-net, ussd & other services.
  
•          Managing work time
  occupancy on a call/task including acw, hold, break.
  
•          Timely report of
  issues and concerns to supervisor.

BANK OF KHYBER JOBS 2022